Technical Support Leader

1 week ago


Sydney, New South Wales, Australia beBeeLeadership Full time US$100,000 - US$120,000
Technical Support Leader Position

The Technical Support Leader is responsible for managing a high-performing support team that delivers exceptional customer service and technical expertise. This role requires strong leadership skills, technical knowledge, and excellent communication abilities.

Key Responsibilities:
  • Lead and manage a professional support team to ensure timely and effective resolution of customer issues
  • Develop and implement processes to improve team performance and customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and transformation initiatives
  • Hire, train, and develop support team members to meet business requirements
Requirements:
  • Extensive experience in technical support or leadership roles
  • Excellent technical skills, including CLI experience with Linux at a technical level
  • Strong leadership and management skills, with experience in team management
  • Confidence under pressure, with a proven track record of delivering results
  • Excellent communication and interpersonal skills
  • Experience with Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies
  • Proven track record of contributing to open source projects
  • Software development experience
What We Offer:
  • A competitive compensation package, including base pay and annual bonus
  • A distributed work environment with flexible working hours
  • Personal learning and development budget
  • Annual holiday leave and maternity/paternity leave
  • Employee Assistance Programme


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