Customer Service Representative

3 weeks ago

Beresfield, New South Wales, Australia Cleanaway Full time
{"title": "Customer Service Officer", "description": "About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact for our valued customers, you will play a crucial role in engaging with them and the municipal council via phone and email to address inquiries, resolve issues, and ensure a positive customer service experience.

Key Responsibilities
  • Assist customers over the phone and via email in a friendly and professional manner.
  • Deliver excellent customer service to allocated contracts and sites.
  • Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
  • Resolve customer issues and complaints in a timely and satisfactory manner.
  • Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies.
About You
  • Proven experience in a customer service role in a contact centre is desirable but not essential.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Positive attitude and willingness to learn.
  • Ability to work independently with minimal supervision.
Why Cleanaway?
  • Competitive salary package
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
Our Process

We are committed to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

", "lang_code": "en"}

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