Luxury Hotel Guest Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLoyalty Full time $90,000 - $120,000

Role Overview:

We are seeking an experienced people manager to lead and mentor a team of Bell Attendants and Doorpersons in delivering exceptional guest experiences.

This role involves driving customer satisfaction and loyalty by developing and implementing strategies to improve guest satisfaction.

The ideal candidate will have experience in hotel management, excellent customer service skills, and the ability to motivate and encourage others to work as a team.

Key Responsibilities:
  • Lead and mentor a team of Bell Attendants and Doorpersons
  • Deliver exceptional guest experiences through luggage handling, driveway monitoring, and concierge duties
  • Develop and implement strategies to improve guest satisfaction and loyalty
What We Offer:
  • Opportunity to grow your career with attractive benefits
  • Discounts on hotel accommodation and dining
  • Complimentary meals on shift in our staff restaurant
  • Uniform cleaned and provided for every shift

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