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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia dnata Full time

Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our Mishandled Baggage services team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to passengers at the airport, ensuring that their baggage is handled efficiently and accurately.

Key Responsibilities:

  • Customer Interaction: Be the first point of contact for passengers at the carousel, providing assistance and resolving any issues related to their baggage.
  • Baggage Handling: Monitor carousels for issues such as belt stoppages and passenger concerns, and liaise with the below-wing team to resolve missing baggage issues.
  • Documentation: Record and report rush bags received, and create and trace files for missed or damaged bags.
  • Communication: Liaise with the Baggage Services Supervisors to report any issues or concerns, and forward/deliver baggage to passengers as required.

Requirements:

  • Customer Service Skills: Provide superior customer service, with a focus on teamwork and interpersonal skills.
  • Attention to Detail: Proven ability to work under pressure while maintaining accuracy and attention to detail.
  • Adherence to Safety and Security Processes: Ability to adhere to safety and security processes applicable to the aviation industry.
  • Punctuality and Reliability: Punctuality and reliability in attendance at work.
  • Positive Attitude: A positive attitude and a willingness to learn and adapt to new situations.

Working with dnata:

As a member of our team, you will have the opportunity to work with a leading ground services company in the aviation industry. We offer on-the-job training and upskilling opportunities, allowing for career progression and professional development.

Selection Criteria:

  • Superior Customer Service: Ability to provide exceptional customer service, with a focus on teamwork and interpersonal skills.
  • Attention to Detail: Proven ability to work under pressure while maintaining accuracy and attention to detail.
  • Adherence to Safety and Security Processes: Ability to adhere to safety and security processes applicable to the aviation industry.
  • Punctuality and Reliability: Punctuality and reliability in attendance at work.
  • Positive Attitude: A positive attitude and a willingness to learn and adapt to new situations.