Resolution Management Specialist

4 days ago


Melbourne, Victoria, Australia beBeeDispute Full time $100,000 - $110,000
Job Opportunity

We are seeking a professional to fill the role of Early Resolutions Manager. The successful candidate will be responsible for leading and coaching a team to manage complaints in accordance with regulatory requirements.

Key Responsibilities:
  • Monitor operational activities to ensure adherence to legislative and regulatory requirements.
  • Analyse complaints to identify recurring and systemic issues, working closely with the leadership team.
  • Identify opportunities for continuous improvement to enhance service delivery, efficiency, and reduce risk.

The ideal candidate will have extensive experience in dispute resolution management, with excellent written and verbal communication skills. Strong stakeholder management skills, with the ability to engage effectively at all levels, are also essential.



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