
Dispute Resolution Specialist
2 weeks ago
Job Opportunity: Dispute Resolution Specialist
We are seeking a detail-oriented and analytical professional to join our team as a Dispute Resolution Specialist. In this role, you will be responsible for investigating and resolving invoice discrepancies related to shipments, invoices, and services across the business.
About the Role:
The Dispute Resolution Specialist will investigate claims, collaborate with stakeholders, analyze data, process credit adjustments, and ensure resolutions align with company policies and industry regulations.
Main Responsibilities:
- Investigate and resolve invoice discrepancies and claims within the business.
- Analyze data and documentation to understand the root causes of disputes.
- Collaborate with stakeholders to improve upstream processes.
- Process credit adjustments in line with company policy.
- Provide insights to help reduce recurring issues.
Requirements:
To succeed in this role, you will need strong analytical skills, excellent communication skills, attention to detail, problem-solving abilities, collaboration skills, adaptability, and a commitment to confidentiality and ethical practices.
Desirable Experience:
Experience in logistics operations, dispute resolution, customer service, or sales is preferred. A minimum of 3 years' experience in dispute management is also desired. Familiarity with CRM systems and communication tools is an added advantage.
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