Hearing Clinic Administrator

17 hours ago

Toowoomba, Queensland, Australia beBeeCustomerService Full time $80,000 - $100,000
Job Opportunity:

We are seeking a dedicated customer service professional to manage the day-to-day operations of our leading hearing clinic in Toowoomba.

As a key member of our team, you will play an essential role providing exceptional service to our predominantly older clientele, helping them manage their hearing health in this diverse client-facing position. Full training and ongoing support will be provided.

This permanent full-time position (Monday to Friday, 8:30am - 4:30pm) requires someone who is eager to grow with us and build a long-term career.

Key Responsibilities:

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments
  • Providing administrative support to clinicians
  • Efficiently managing the day-to-day operations of the clinic
  • Learning and competently using a range of software and applications

Requirements:

  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/administration

What We Offer:

  • Competitive remuneration package
  • Salary packaging options
  • Paid parental leave
  • Uniform allowance
  • Access to employee enrichment hub
  • Employee discounts on products
  • Online wellbeing centre and EAP
  • Access to learning platform
  • Opportunity to grow and develop in your role
  • Values-driven culture
  • Supportive team environment

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