Investigator
1 week ago
***:
Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO).
As an Investigator in the Complex investigations team, you are responsible for efficiently assessing complaints and conducting detailed investigations under direction from a Team Leader. The role is focused on looking for opportunities to achieve systemic improvements in the regulation of health practitioners.
The role is required to effectively communicate outcomes to complainants, Freedom of Information (FOI) applicants and other relevant stakeholders, both by telephone and in writing.
The role requires a high level of resilience and a desire to help people navigate Australia's health practitioner complaint systems and FOI processes.
**Are you**:
- an investigator with administrative review skills?
- a team player who recognises the benefits of working collaboratively in a small statutory environment?
- an effective and confident communicator, with excellent written and verbal communication skills?
**Accountabilities**:
- Under direction from a Team Leader, conduct investigations and reviews in accordance with the NHPO's processes and administrative law principles.
- Prepare high quality reports and recommendations in a timely manner.
- Liaise with stakeholders to obtain required information and documentation to support the assessment of complaints, and work co-operatively with peers in a demanding environment.
- Undertake the lodgement and assessment of enquiries, complaints and FOI matters by:
- b) recording matters in the NHPO's case management system, including by accurately saving documents and other relevant information
- c) assessing matters (including to determine if it falls within the NHPO's jurisdiction) and gathering appropriate information to effectively respond to, refer, or escalate the matter
- d) responding to matters within NHPO's service standard timelines and individual performance targets.
- Confidently communicate with people in times of emotional distress and appropriately respond to threats of suicide and/or self-harm.
- Convey information in both verbal and written form with a high level of knowledge, expertise and analysis.
- Maintain a thorough understanding of the relevant legislation.
- Undertake other duties as directed from time-to-time that commensurate with the role's level and responsibilities, such as assisting in office projects, participating in stakeholder engagement activities and auditing internal complaints data.
- Keep accurate and complete records of work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for health and safety in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
Mandatory Vaccination Policy
**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health
-
Investigator
6 days ago
Melbourne City Centre, Australia HAYS Full timeInvestigator | Victorian Institute of Teaching | Permanent Role | $$ Grade 4 **Your new company** The Victorian Institute of Teaching (VIT) is an independent statutory authority that regulates the teaching and early childhood teaching professions in Victoria, ensuring quality teaching and the safety of children. VIT are currently seeking dedicated and...
-
Investigator
1 week ago
Melbourne City Centre, Australia State Revenue Office Full timeInvestigator, Investigations Branch, Melbourne. - At least eight (8) Ongoing and Fixed Term roles in the Investigations Melbourne Branch, Compliance Division - Salary $72,751 plus 10.5% superannuation - Based in Melbourne CBD with ongoing flexible working opportunities What we offer The State Revenue Office is the Victorian Government's revenue management...
-
Investigator
3 days ago
Melbourne City Centre, Australia State Revenue Office Full timeInvestigator - Investigations Branch, Melbourne CBD - At least 7 ongoing and fixed term are being offered in Melbourne CBD - Salary $74,580 plus 11% superannuation - VPS Grade 3 - Based in Melbourne CBD with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of...
-
Investigator
4 days ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeOngoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $72,751 - $188,336 plus superannuation. About the Business Unit Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria. **We**: - Provide information to...
-
Investigator
1 day ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeAn Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $73,842 - $89,661 plus superannuation. About the Business Unit Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria. **We**: - Provide information to...
-
Investigations Officer
4 days ago
Melbourne City Centre, Australia Victorian Building Authority Full timeDue to recent internal career progression we have multiple opportunities to work within our Investigations team or Proactive Investigations Team. The Investigations Officer is responsible for assessing and investigating referrals from a range of internal and external sources. In this role, the Investigations Officer is required to identify breaches of...
-
Investigations Officer
1 day ago
Melbourne City Centre, Australia Victorian Building Authority Full timeThe Investigations Officer is part of the Victorian Building Authorities Investigations team and is responsible for assessing and investigating referrals from a range of internal and external sources. In this role, the Investigations Officer is required to identify breaches of building legislation, regulations and professional standards. This will involve...
-
Financial Investigator
1 week ago
Melbourne City Centre, Australia Environment Protection Authority Full timeFinancial Investigator Officer - $91,418 - $103,725 salary range - Flexible work options/Hybrid working options - 200 Victoria Street, Carlton Vic 3053 **About the organisation**: The EPA is Victoria's environmental regulator. We work to prevent and reduce the harmful effects of pollution and waste on Victorians and their environment. We are a values and...
-
Principal Investigator
4 days ago
Melbourne City Centre, Australia Architects Registration Board Full timePrimary Purpose of the Role Reporting to the CEO/Registrar, the Principal Investigator is a key member of the ARBV Leadership Team. The ARBV has developed a Regulatory Strategy which defines its approach to overseeing the regulatory framework for which it is responsible. A risk-based approach to regulation, which focuses on mitigating the risks of...
-
Investigator and Compliance Officer
7 days ago
Melbourne City Centre, Australia HAYS Full timeInvestigator & Compliance Officer | VPS 4 | Independent Administrative Office | 4 month temporary contract **Your new company** Hays Legal are partnered with an independent Government Agency seeking an Investigator/ Compliance Officer to join their collegiate team. You will join a team that offer flexible working opportunities and a fantastic team...
-
Investigations Officer
1 week ago
Melbourne City Centre, Australia Victorian Building Authority Full timeTwo fantastic, permanent opportunities are available for an experienced Investigator to join the Building team. The Investigations Officer is responsible for assessing and investigating referrals from a range of internal and external sources. In this role, the Investigations Officer is required to identify breaches of building legislation, regulations and...
-
Investigator, Discipline and Suitability
3 weeks ago
Melbourne City Centre, Australia Victorian Legal Services Board and Commissioner Full timeThe VLSB+C is currently recruiting for an Investigator to join their busy Discipline and Suitability team! Investigate and handle complaints about lawyers, their fitness to practise, and the related litigation/regulatory responses required. About the Position Reporting to the Assistant Manager, Discipline & Suitability, the position handles investigations...
-
Compliance/investigation Officer
3 days ago
Melbourne City Centre, Australia HAYS Full timeLeading Federal Government Agency **Your new company** This independent Federal Government agency’s purpose is to regulate and improve the quality and safety of supports and services provided through a scheme developed to support those living with a disability. It works with participants, service providers, workers and the community to implement a new...
-
Tax Compliance Investigator/auditor
1 day ago
Melbourne City Centre, Australia State Revenue Office Full timeMultiple ongoing and fixed term roles - Salary $76,817 plus 11.5% superannuation - VPS Grade 3 - Based in Melbourne CBD with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants, and subsidies. We aim to develop our people to achieve...
-
Investigator
3 weeks ago
Melbourne City Centre, Australia Victorian Electoral Commission Full time**Why join us** At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be...
-
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us **The Coroners Court is responsible for**: - Independently investigating deaths and fires. Certain deaths and fires are reported to the coroners for independent investigation. Their investigations seek to establish the facts - when, where, how and why the death or fire happened. - Reducing preventable deaths. Wherever possible, the coroner will...
-
Melbourne City Centre, Australia Court Services Victoria Full time**About Us** The Coroners Court of Victoria (CCOV) has three functions. **1. Independently investigating deaths and fires**. Certain deaths and fires are reported to Coroners for independent investigation. Their investigations seek to establish the facts - when, where, how and why the death or fire happened. **2. Reducing preventable deaths.** Wherever...
-
Investigator
3 weeks ago
Melbourne, Australia WorkSafe Victoria Full time$112,402.00 per annum + 11.5% superannuation - Full time, fixed term opportunity until 31/03/2026 - Geelong or Melbourne based role (hybrid - 3 days a week in office) **Key accountabilities** - Plan and conduct fraud and employer non-compliance assessments and investigations into alleged contraventions of the Workers Injury Rehabilitation and Compensation...
-
Investigator
3 days ago
Melbourne, Australia Department of Justice and Community Safety Full timeUtilise your analytical skills and investigations experience in a compliance or regulatory environment to lead and conduct regulatory investigations into allegations of non-compliance with Victoria's liquor legislation - Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS4: $92, 332 -...
-
Melbourne City Centre, Australia HAYS Full timeAn immediate start for an experienced compliance, investigations or enforcement officer. **Your new company** Join a government department responsible for various matters related to the environment, energy and climate change. **Your new role** Working within the environment, planning and heritage team, you’ll: - Undertake compliance and enforcement...
