Energy Market Improvement Specialist

7 days ago


City of Greater Geelong, Australia Energy and Water Ombudsman (Victoria) (EWOV) Full time
Job Description:

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.

We are looking for someone experienced in investigating and resolving systemic issues to join our extraordinary and close-knit team.

This position offers full-time hours, with potential consideration for part-time arrangement for the right candidate.

About the Role
  • Analyse EWOV's case insights to identify potential systemic issues and opportunities for continuous improvement.
  • Carry out investigations into potential systemic issues and make recommendations for energy and water providers to take actions to resolve these issues.
  • Influence industry and wider stakeholders to effect systemic improvement in energy and water markets.

Key Requirements:

  • Highly developed analytical, conceptual, and problem-solving skills.
  • High level communication skills (verbal and written), with the proven ability to influence stakeholders.
  • Sound knowledge of the Victorian energy and water sector, including knowledge of the regulatory/legislative framework or ability to acquire this knowledge quickly.
  • Ability to communicate complex energy and water issues in plain English.
  • Ability to work with and analyse complaint data to identify possible systemic issues.


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