Associate District Manager

2 months ago


Macquarie Park, Australia Ecolab Full time
About the Role

We are seeking a highly skilled and experienced Associate District Manager to join our fast-growing Pest Elimination business in Sydney. As a key member of our team, you will play a pivotal role in driving growth, ensuring customer satisfaction, and fostering a culture of customer excellence within your territory.

Key Responsibilities
  • Foster a Customer-Centric Culture: Emphasize the importance of understanding and addressing customer needs, ensuring a high level of customer satisfaction.
  • Mentor and Coach Your Team: Provide support, guidance, and development opportunities to your team members, helping them to grow and succeed in their roles.
  • Manage Financial Growth and Forecasting: Identify service planning strategies and review consumable costings to ensure the financial growth and success of the territory.
  • Build and Maintain Strong Customer Relationships: Deliver tailored solutions to customers, building strong relationships and ensuring their needs are met.
  • Collaborate with Cross-Functional Teams: Work with the Sales and Admin teams to successfully roll out pest services for new customers and identify opportunities for business growth and improvement.
  • Lead Business Review Meetings: Facilitate and lead business review meetings across customer accounts to ensure tailored customer solutions.
  • Lead by Example: Demonstrate a commitment to workplace safety, ensuring WHS policies and regulations are always met.
About You

We are looking for a candidate who is passionate about delivering customer service excellence and has a strong background in a service-related industry. You will have excellent communication and interpersonal skills, with the ability to motivate, empathize, and inspire your team. You will also have a passion for offering tailored customer solutions and delivering customer service excellence.

About Ecolab

Ecolab is the global leader in water, hygiene, and energy technologies and services. We help make the world cleaner, safer, and healthier – protecting people and vital resources. We are a trusted partner at nearly three million customer locations, and we are committed to fair and equal treatment of associates and applicants.



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