District Manager Leadership Opportunity
1 month ago
Raise the Bar for Customer Satisfaction
As our Associate District Manager, you will drive growth and ensure customer satisfaction across our fast-growing Pest Elimination business in Sydney. You will be at the forefront of developing, coaching and empowering a team of Service Specialists. Your leadership will be instrumental in driving growth, ensuring customer satisfaction and fostering a culture of customer excellence within your territory.
Key Responsibilities:
- Foster a customer-centric culture emphasizing the importance of understanding and addressing customer needs.
- Mentor and coach your team, providing support, guidance and development opportunities.
- Manage the financial growth and forecasting for the territory, identifying service planning strategies and reviewing consumable costings.
- Build and maintain strong relationships with customers to deliver tailored solutions.
- Work in conjunction with the Sales and Admin teams to successfully roll out pest services for new customers.
- Analyze market trends, competitor activity and customer feedback to identify opportunities for business growth and improvement.
- Facilitate and lead business review meetings across customer accounts to ensure tailored customer solutions.
- Collaborate with cross-functional teams to identify opportunities for process improvements and innovation.
- Lead by example, demonstrating a commitment to workplace safety, ensuring WHS policies and regulations are always met.
Our Ideal Candidate:
- An advocate for safety in the workplace.
- Strong communication and interpersonal skills, with the ability to motivate, empathize and inspire.
- Excellent communication, negotiation and presentation skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- A passion for offering tailored customer solutions and delivering customer service excellence.
- A background in a service-related industry.
Join Ecolab and Enjoy:
- Flexible Working Arrangements.
- Fully serviced company vehicle.
- Rewarding Bonus and Incentive programs.
- Purchased Additional Annual Leave option and MY Days bonus additional leave program.
- Health and Wellbeing Subsidy of $250 per year.
- Attractive Staff Product Discounts.
- Access to the Ecolab holiday house in Lake Taupo NZ.
- Employee Stock Purchase Plan.
About Ecolab:
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources. A trusted partner at nearly three million customer locations, Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources.
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