Customer Success Professional

5 days ago


Adelaide, South Australia MYOB Full time

About the Role

This is a key position within our organization that requires a strong understanding of accounting practices and a passion for delivering exceptional customer experiences. As a Customer Success Manager, you will be responsible for coaching our highest-value customers to maximize the value they get from our solutions.

Key Responsibilities

  • Gain deep insights into our customers' practices and workflows to understand their needs, issues, and opportunities.
  • Develop and implement strategies to drive deeper product engagement, usage, and overall customer happiness.
  • Partner with sales teams to develop strong understanding of customer goals, current and future needs, and other insights that surface further revenue opportunities.
  • Support a team environment through knowledge sharing, maintaining a winning attitude, and embracing continuous improvement.

Requirements

  • Extensive accounting solutions experience or prior Customer Success experience within an accounting environment is a must.
  • Strong understanding of accounting practices to effectively guide customers in optimizing their business processes.
  • Ability to quickly build trust and rapport, leveraging your accounting background to connect with customers.
  • Excellent communication skills to convey complex accounting concepts clearly to diverse audiences.
  • Quick learner who can adapt and fill knowledge gaps, particularly in accounting-related areas.

Our Culture & Benefits

We value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our benefits package includes flexible work arrangements, financial assistance for home setup, and access to best-in-class discounts and vouchers.

We're proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. If you're excited about this role and want to make a meaningful contribution to our organization, we'd love to hear from you.



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