Customer Success Specialist

4 days ago

Adelaide, South Australia CoreLogic Full time
Job Description:

Job Title: Customer Success Specialist

Job Summary:

We are seeking a highly motivated and customer-focused Customer Success Specialist to join our team at CoreLogic. As a Customer Success Specialist, you will be responsible for driving customer outcomes across the business, ensuring our customers get value from our products and services, receive help when they need it, and always offer more than what they are asking.

Key Responsibilities:

  • Ensure all customer inquiries are undertaken with care and that our customers receive a seamless experience.
  • Build trust with our customers through proactive outbound support, onboarding, and training touchpoints, ensuring our solutions are providing the best value for our clients.
  • Assist in the provisioning, delivery, and management of our solutions, providing a seamless experience for our customers, internal staff, and suppliers.
  • Remove roadblocks for our customers and suppliers, making it easy to do business with us.
  • Perform workflow system and administrative updates.
  • Shape the service culture across the business by supporting the removal of customer points of friction and promoting self-serve data capabilities.
  • Clearly and accurately capture customer information and detail various touchpoints in the customer journey.
  • Provide solutions for our customers at the end of their lifecycle to retain or promote future opportunities.

Requirements:

  • Excellent written and oral communication skills.
  • Confidence in speaking to customers to present complex processes in simple ways.
  • Resilience in the face of pushback and rejection.
  • Proven experience in creating great customer relationships and building rapport.
  • Producing simple, easy-to-understand help for our customers to use our products effectively.
  • Great adaptability in learning new systems with speed and the ability to multitask.
  • Demonstrated ability to be curious as you deal with complexity and the many unknowns in a decision-making process.
  • Champion customer outcomes within our organization, don't settle for the status quo if it impacts a customer's impression of our products.
  • Display strong decision-making skills to problem-solve for the customer, understand the parameters of a policy, but deliver more than what the customer has asked.
  • Understand the customer life cycle to proactively manage customer accounts and provide solutions to improve customer loyalty.

What We Offer:

  • A competitive salary and benefits package.
  • A collaborative and fun work environment.
  • Opportunity for flexible working conditions that work best for you and the business.
  • Free mindfulness tools, online health and nutrition courses.
  • Complimentary access to Australia's most comprehensive property research platforms.
  • Exclusive employee-only market updates and access to the industry's best property experts.
  • Two community and volunteer leave days each year to support meaningful causes and our charity partners.
  • Modern offices in four convenient locations around Australia fitted with recreation rooms, chill-out zones, and sensational end-of-trip facilities.
  • Monthly social get-togethers and a globally recognized rewards platform and points system.

About CoreLogic:

CoreLogic is a leading provider of property intelligence and solutions. We are driven by a single mission—to make the property industry faster, smarter, and more people-centric. We are committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values.

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