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Customer Success Advocate

2 months ago

Adelaide, South Australia REO Group Full time
About the Role

Fleet Complete is a leading provider of telematics solutions, and we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Experience group, you will be responsible for delivering exceptional customer service and ensuring the successful adoption of our solutions.

Key Responsibilities
  • Client Onboarding: Serve as the primary point of contact for clients during the onboarding process, ensuring a seamless transition to our solutions.
  • Relationship Management: Build and maintain strong relationships with clients, identifying opportunities to improve product adoption and overall customer satisfaction.
  • Analytics and Insights: Leverage data and analytics to proactively engage with clients, providing tailored solutions to meet their evolving needs.
  • Internal Collaboration: Work closely with cross-functional teams to advocate for client needs, driving business growth and customer loyalty.
  • Issue Resolution: Investigate and resolve client issues in a timely and professional manner, ensuring high levels of customer satisfaction.
Requirements
  • A minimum of 3 years of experience in a customer-facing role, with a proven track record of delivering exceptional customer service.
  • Outstanding communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Experience in software facilitation, preferably in the fleet telematics industry.
  • Proficiency in CRM tools, such as Salesforce.
About Us

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our company values include being the change, doing what's right, doing what matters, and playing as a team.