Customer Success Specialist

4 days ago


Adelaide, South Australia CoreLogic Full time
Job Description

About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at CoreLogic. As a Customer Success Specialist, you will play a critical role in ensuring our customers receive world-class, scalable customer experiences for our market-leading products.

Key Responsibilities

  • Ensure all customer inquiries are handled with care and attention to detail.
  • Build trust with our customers through proactive outbound support, onboarding, and training touchpoints, ensuring our solutions provide the best value for our clients.
  • Assist in the provisioning, delivery, and management of our solutions, providing a seamless experience for our customers, internal staff, and suppliers.
  • Remove roadblocks for our customers and suppliers, making it easy to do business with us.
  • Perform workflow system and administrative updates.
  • Shape the service culture across the business by supporting the removal of customer points of friction and promoting self-serve data capabilities.
  • Capture customer information and detail various touchpoints in the customer journey.
  • Provide solutions for our customers at the end of their lifecycle to retain or promote future opportunities.

Requirements

  • Excellent written and oral communication skills.
  • Confidence in speaking to customers to present complex processes in simple ways.
  • Resilience in the face of pushback and rejection.

Desirable Qualifications

  • Proven experience in creating great customer relationships and building rapport.
  • Producing simple, easy-to-understand help for customers to use our products effectively.
  • Great adaptability in learning new systems with speed and the ability to multitask.

What We Offer

  • A competitive salary and benefits package.
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A recognition and rewards program.

Why Join CoreLogic?

CoreLogic is a leading provider of property intelligence solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. If you are a customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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