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Customer Service Representative

2 months ago


Sydney, New South Wales, Australia Commonwealth Bank Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Banking Specialist to join our Retail Banking Services team at Commonwealth Bank. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our customers.

Key Responsibilities

  • Provide in-depth conversations with customers to understand their banking needs and preferences.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Educate customers on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions to customer inquiries.

Requirements

  • Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and ability to articulate financial terms clearly.
  • Ability to work in a fast-paced, commercially driven retail environment.
  • Genuine interest in building a career with Commonwealth Bank.

About Us

At Commonwealth Bank, we are committed to delivering a seamless banking experience to our customers. We are a market-leading bank with a rich history of serving our local communities for over 100 years. Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join us.