Customer Success Business Partner

1 week ago

Sydney, New South Wales, Australia beBeeStrategist Full time $180,000 - $220,000
Job Description

Empowering Customer Success

We are a team of innovators, always learning and insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes.

We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more, and achieve more, through our technology and innovation.

As a leader, you will bring your own strengths to model, coach, and care for our people, and help reinforce our culture, by creating an environment where everyone can do their best work.

Key Responsibilities:

  • Create and nurture strategic relationships with key customer stakeholders to ensure delivery value is on track and major issues are being anticipated, identified, and managed.
  • Develop strategy aligned with business objectives, priorities, and strategies of Customers.
  • Bring Customer and industry insights to the planning rhythm for strategic Customers
  • Support and coach Account Managers to collaborate with Account Teams in developing Customer Account Plans that align the vision for Microsoft's offerings with Customer objectives and strategies.
  • Develop and support Account Managers in portfolio prioritization and planning of Customer engagements to achieve Customer objectives and value.
  • Instil a culture of identifying and sharing Customer insights and opportunities with the broader Team.
  • Drive partnership with internal Account Teams to identify, create, and support the pursuit of growth opportunities across the Practice.
  • Oversee Account Managers in effective delivery against their portfolio of prioritized solutions and workloads to drive Customer value realization and Microsoft cloud consumption.
  • Anticipate, identify, and mitigate blockers to Customer success goals and partners with internal and external stakeholders to accelerate Customer value realization and Customer satisfaction.
  • Hire, onboard, develop, and manage a diverse and inclusive team of Account Managers; lead and motivate this team to high-performance.
  • Develop and execute skilling plans for Account Managers and oneself to build technical and professional expertise in alignment with business priorities.

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