Executive Customer Success Partner

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,300 - $216,600
Job Title: Executive Customer Success Partner

A key member of our team, the Executive Customer Success Partner will be responsible for driving business value and innovation for our customers. This role requires a strategic thinker who can build trusted advisor relationships with our customers' IT, Engineering, and Support organizations.

Key Responsibilities:
  • Foster executive-level relationships with customer stakeholders to understand their business priorities and goals.
  • Demonstrate hands-on expertise in our product by applying it to drive customer adoption and success.
  • Guide customers on process, people, and change management best practices to ensure seamless implementation.
  • Identify risks to customer success and collaborate with our sales team to develop risk mitigation plans.
  • Develop and execute comprehensive adoption paths for our products, showcasing current state and target future state with clear timelines.
  • Predict and forecast risk, renewal, and expansion within the customer portfolio.


Requirements:
  • 12-15 years of relevant industry experience in a dynamic, customer-facing role within a B2B SaaS organization.
  • Strong consulting skills and proven results as a trusted advisor to drive business value for customers.
  • Able to drive effective conversations at the C-level, facilitating difficult discussions and adept at handling objections.
  • Experience building Business value ROI models.
  • Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.


We Offer:
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • Employee Stock Purchase Program
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty – additional company-wide paid days off
  • Paid parental leave
  • Paid volunteer time off
  • Company-wide hack weeks
  • Mental wellness programs

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