Partner Customer Success Representative

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time US$80,000 - US$120,000
Customer Success Manager for Partners

This role is a critical part of our Sales and Customer Success team, focusing on enabling partners and their customers to adopt our advanced products and technology.

We are looking for a seasoned professional with well-developed knowledge and skills to join our team as a Multi-Cloud Customer Success Manager for Partners (CSM-P). This role will play a key part in accelerating VMware's growth in Software-as-a-Service (SaaS) software business.

About the Role

As a CSM-P, you will be responsible for adoption and success management, ensuring customers gain value from our product/service. You will support customers through regular check-ins, training, and addressing blockers to adoption. Additionally, you will advocate for customers by providing feedback to internal teams on how to better meet customer needs.

Key Responsibilities:

  • Affirmative Adoption: Develop and implement strategies to enhance customer satisfaction and retention.
  • Customer Advocacy: Identify areas for improvement and provide actionable recommendations to internal stakeholders.
  • Relationship Building: Foster trusted relationships with key stakeholders to drive revenue growth and usage.

Required Skills and Qualifications:

  • Problem-Solving: Identify complex problems and develop effective solutions.
  • Learning Agility: Stay up-to-date with industry trends and apply new knowledge to drive results.
  • Collaboration: Work closely with cross-functional teams to achieve shared goals.

Benefits:

  • Broadening your horizons through extensive product knowledge.
  • Enhancing your skillset through continuous learning and development opportunities.
  • Building lasting relationships within our Sales and Customer Success team.

We value diversity and inclusion.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for partners like us.

We strive for an inclusive environment where everyone has equal opportunities to succeed.

Work Location: One location

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