Driving Business Growth as a Customer Success Partner

21 hours ago

Sydney, New South Wales, Australia beBeesuccess Full time $90,000 - $120,000
Job Title:
Customer Success Manager Role

We are seeking an experienced Customer Success Manager to play a key role in driving business growth and innovation with our restaurant partners.

**Key Responsibilities:**
  • \
  • Work alongside our Account Managers to provide an exceptional customer experience and drive shared business growth within our highest-value restaurant partners\
  • Advance strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration, and managing select growth initiatives\
  • Build trust with multiple stakeholders across the restaurant partner's corporate and store network\
  • Interpret, through data analysis, opportunities and threats to the restaurant partners' business and provide recommendations to drive growth within the partnership\
  • Identify opportunities to improve the restaurant experience and success, working cross-functionally to achieve this\
  • Develop and implement strategies to drive revenue growth and profitability for our restaurant partners\
  • Collaborate with cross-functional teams to identify and prioritize business opportunities


Required Skills and Qualifications:
A proven track record of success in a customer-facing role at an enterprise level. Strong professional verbal and written communication skills, including the ability to be credible with senior audiences. Commercial acumen, understanding of how businesses and organisations work, and the ability to navigate a partner's business. Data acumen, strong data and analytical capability to understand and analyse complex problems and develop data-based recommendations/solutions.

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