Senior Business Success Partner

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $160,000

Help businesses secure their operations by guiding them through security and compliance processes. Focus on customer-centric strategies that combine products with security best practices to drive success and satisfaction.

Job Description

This role requires a Senior Customer Success Manager to oversee customers in the Upmarket segment, facilitating onboarding, implementation, product adoption, and value-driven success.

Key Responsibilities:
  • Strategically engage with customers across industries, functions, and stages of their journey.
  • Partner with Account Managers to identify at-risk accounts, provide insights, and highlight expansion opportunities.
  • Empower customers to become self-sufficient champions by solving immediate needs while focusing on long-term success, value realization, and retention.
  • Monitor and prioritize your book of business based on key indicators of customer health via our CS platform.
  • Serve as the primary point of contact for customers and drive them to specific business outcomes on their timelines.
  • Become a subject matter expert on our platform and its capabilities for improving security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solutions.

Requirements:

  • 6+ years of experience in Customer Success at a SaaS company.
  • A background in managing a strategic book of business.
  • Willingness to collaborate with others and drive mutually beneficial outcomes.
  • Self-motivation and curiosity: A bias for action and commitment to iterating when necessary.
  • Effectiveness in highly ambiguous environments.
  • Possess clear and thoughtful communication skills, with strong critical thinking ability.
  • High empathy towards customers, with a proven track record of long-term customer retention.

Benefits:

The ideal candidate will have a deep understanding of customer success principles and be able to apply them in a dynamic environment.

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