Delivery Excellence Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeProgram Full time $94,456 - $142,984
Job Title:

Geospatial Operations Manager

Description:

This is a strategic role that requires a strong delivery record and proven program management experience to own cross-functional projects and programs. The ideal candidate will solve complex challenges with last mile delivery in the network, partnering with ACES managers, Station Managers, and WW SME's to ensure continuous accuracy across our planning.

The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon's ability to deliver directly to customers. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes.

Key responsibilities include:

  • Own Routing execution and liaise with central ops on daily execution, monitoring and reporting to drive actions with respective channel partners.
  • Liaise with Tech to ensure timely execution of configurations and be the POC between Ops and Routing Tech.
  • AU AMZL POC for station and Central ops to drive SW in processes that impact DPPH outcomes plus scoping of continuous improvement opportunities.
  • Owner of DPPH bridging activity via the DPPH PvA % mechanism in DBR/WBR.
  • AMZL POC to resolve VOD/SDS escalations.
  • Responsible for START Content/Wiki updates relating to OTR Productivity.

Basic qualifications include 2+ years of program or project management experience. Preferred qualifications include knowledge of Lean principles and DMAIC methodology, experience in MS Access and SQL, and experience in requirement gathering and ability to write clear and detailed requirement document.

Qualifications and Skills:
Benefits:

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