Customer Support Professional

7 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $63,300

Job Description

As a key member of our customer-facing team, you will play a vital role in delivering exceptional support to our customers via various channels.

Our ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to handle complex and sensitive customer issues with confidence and professionalism.

Your Key Responsibilities:

  • Deliver timely and accurate support to customers via phone, email, chat, and Help Centre articles.
  • Handle complex and sensitive customer issues, ensuring thorough investigation and resolution.
  • Maintain accurate customer account records and manage multiple communication channels effectively.
  • Collaborate with internal teams to report and troubleshoot technical issues.
  • Stay informed on product updates, gameplay changes, and company policies to provide clear guidance to customers.

Requirements:

  • Previous experience in a call centre or customer-focused role.
  • Strong problem-solving skills, especially in resolving technical issues with customers.
  • Excellent verbal and written communication skills.
  • Confidence in handling complex and sensitive customer matters.

Benefits:

As a valued member of our team, you will have opportunities for career growth and development, as well as a comprehensive benefits package.

About Us:

We are committed to providing an exceptional customer experience and strive to exceed our customers' expectations.

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