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Customer Support Advisor
2 weeks ago
Your new company
Our client is a dynamic and fast-growing organisation located in South Brisbane. Specialising in supplier information and risk management, they support major buying organisations across various sectors. With a strong commitment to service excellence and innovation, they offer a collaborative and forward-thinking environment where every team member plays a vital role in delivering value to their customers.
Your new role
As a Customer Support Advisor, you'll be the first point of contact for supplier customers, providing guidance and support throughout their onboarding and renewal journey. You'll manage customer data, validate online submissions, and ensure a seamless experience across multiple touchpoints.
- Build rapport with customers and guide them through onboarding and validation processes
- Review and validate online questionnaires with precision and adherence to internal standards
- Maintain accurate records of customer interactions and questionnaire statuses
- Assist with subscription payments and fee-related queries
- Make outbound calls to support new registrations and renewals
- Provide first-line support for a range of enquiries including technical issues and procedural questions
- Identify opportunities to improve internal processes and contribute ideas in team meetings
- Consistently meet performance targets and escalate complex issues when necessary
What you'll need to succeed
- Previous experience in a customer-facing role, ideally involving high-volume outbound calls
- Strong attention to detail and a methodical approach to data validation
- Familiarity with CRM systems and data management tools
- Intermediate proficiency in Excel and solid knowledge of other Microsoft Office applications
- Excellent communication skills with a confident and articulate phone manner
- Proven ability to meet deadlines and performance targets
- Flexible and adaptable to the needs of a growing business
- A degree or equivalent qualification is desirable but not essential
What you'll get in return
- Modern office space in a well-connected Brisbane location
- Comprehensive training and ongoing professional development
- Opportunities to contribute to process improvements and shape customer experience
- A culture that celebrates collaboration, initiative, and continuous learning
- Competitive salary and performance-based incentives
- Clear pathways for career progression within a growing organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to The owning consultant is Lily Sewell.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
