System Administrator

2 weeks ago

Canberra, ACT, Australia KBR Full time

About KBR

KBR is a leading provider of science, technology, and engineering solutions to governments and companies around the world. With a diverse team of experts, we deliver complex projects and services that drive innovation and mission success.

The Opportunity

We are seeking a highly skilled System Administrator to join our team in Canberra. As a key member of our IT team, you will be responsible for supporting IT environments owned by the Commonwealth of Australia under the ITIL Framework.

Key Responsibilities

  • Provide L2 Technical Support and administration via clients ITSM toolset within the Service health indicator (SHI'S) timeframe
  • Perform backup checks & remediation of systems
  • Create and Update Standard Operating Procedures (SOP'S)
  • Assisting and Managing Identity Management Services
  • Assist with Building and Rebuilding Desktop & Workstations
  • Third Party Vendor Engagement
  • Participate in client projects when required
  • Any other duties as required

Requirements

  • Currently hold and maintain an NV1 Security Clearance
  • This role requires on-site attendance in Canberra
  • Technical Qualifications (e.g. Engineering, ICT Certifications)
  • Experience working in a customer-facing Service Desk environment (Level 2 IT Support role)
  • ITIL Foundations V3 or V4
  • Demonstrated knowledge and experience of Microsoft Server 2016/2019 environments, networking, general software & hardware, and Active Directory
  • Demonstrated knowledge and experience of VMware vSphere 6.7+
  • Demonstrated knowledge and experience of Veeam Backup Solutions
  • Basic Knowledge and Experience with Splunk
  • Proficient in process analysis, problem-solving techniques, and troubleshooting skills
  • Experience with and an understanding of remote support tools and ticketing
  • Excellent communication and customer service skills
  • Excellent written and verbal communication skills

Benefits of KBR

  • A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
  • Flexible working conditions
  • Competitive salary (including annual reviews)
  • Paid Parental leave
  • Paid Reservist leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Discounted employee stock purchase plans
  • Flu shots, skin checks and private health insurance discounts
  • Career development: Online learning, mentorship and career pathways

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