Solutions Focused Customer Relationship Manager

2 weeks ago

Adelaide, South Australia beBeeCustomerExperience Full time $98,173 - $118,449
Customer Experience Manager Position Overview

Deliver exceptional customer satisfaction by leading a dynamic team as a Customer Experience Manager.

Build strong relationships with customers, manage call management and order processing functions, and contribute to improvements in ERP & CRM systems.

  • Grow wallet share through strategic account development.
  • Optimize operations for seamless customer experiences.
  • Enhance overall efficiency through data-driven decision-making.
Ideal Candidate Qualifications
  • Prioritize customer satisfaction above all else.
  • Possess outstanding attention to detail and remain calm under pressure.
  • Have a proven track record of process improvements and implementation.
  • Be highly organized, punctual, reliable, and accountable.
  • Demonstrate strong teamwork and communication skills.
Selection Criteria
  • Minimum 3 years of experience in Customer Service Management.
  • Experience leading a team of 5+ people.
  • Familiarity with Lean principles is an asset.

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