
Expert Business Solutions Provider
2 weeks ago
We are seeking an experienced Business Consultant to join our team. As a key member of our organization, you will be responsible for providing business consulting services across our products, including implementations, upgrades, and ongoing support.
- This role involves working closely with customers to understand their business needs and develop solutions that meet those needs.
The ideal candidate will have a strong understanding of the SaaS model, experience in business analysis or consulting, and excellent communication skills.
- Key responsibilities include:
- Facilitating requirements workshops with customers using standard methodology templates.
- Analyzing customer business processes to ensure alignment with associated policies and identifying areas of misalignment.
- Collaborating with Technical Consultants to design a solution that meets customer requirements.
- Configuring the product suite to conform to the documented solution design and making evolutionary improvements through prototyping.
- Preparing test cases and detailed scripts to support customer functional and user acceptance testing.
- Training customers in advanced aspects of product use and administration.
- Contributing to continuous improvement in the 'way we work' through best practice and forums.
- Managing personal relationships with customers to ensure long-term relationships are enabled.
- Requirements:
- Minimum three years of business analysis or consulting experience.
- Good understanding of the SaaS model.
- Minimum one year of UML or similar process modelling experience.
- Minimum one year of data modelling experience.
- Experience in Objective ECM would be desirable.
- End-user training delivery experience would be desirable.
- Significant participation in functional, integration, or UAT testing on at least one project.
- University Degree Qualified, ideally in Business and/or Technology.
You will also be required to execute assigned tasks within the methodology framework, on time and to satisfactory quality.
We offer a flexible working environment and opportunities for professional growth and development.
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