Senior Front Desk Leader

1 week ago

Shire of Murrindindi, Australia beBeeHospitality Full time $75,000 - $105,000
Front Office Manager

The ideal candidate will play a vital role in motivating the front office team to deliver exceptional guest experiences and set the standard for personalized service.

  • Key Responsibilities:
    • Lead and inspire the front office team to consistently deliver outstanding, guest-centric service.
    • Partner with the general manager to achieve financial and performance targets, including RPS, NPS, loyalty metrics, and upsell goals.
    • Oversee team development through training, coaching, and effective rostering, fostering a positive and service-driven culture.
    • Streamline front desk processes, including check-ins, check-outs, and room allocation, ensuring alignment with brand standards.
    • Prepare occupancy forecasts, revenue reports, and performance insights to support informed operational decisions.

Qualifications:

  • 2+ years of proven experience in front office or hospitality management.
  • Strong leadership, communication, and relationship-building skills, with a focus on coaching and developing high-performing teams.
  • Excellent problem-solving, organizational, and multitasking abilities to manage daily operations efficiently.
  • Proficiency in property management systems and reservation software (Protel experience desirable).
  • Ability to handle guest inquiries professionally while maintaining exceptional service standards.
  • Flexible availability to work rotating shifts, including weekends, evenings, and holidays.

Benefits:

  • On-site car parking, duty meals, and laundry services.
  • Immediate access to global accommodation and F&B discounts.
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry-focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion:

  • We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you.

  • Front Desk Operations Lead

    2 weeks ago

    Shire of Murrindindi, Australia beBeeLeadership Full time $60,000 - $80,000

    Job SummaryThe Front Office Manager is a key leadership role that oversees the smooth operation of daily front desk activities.Lead and inspire the front office team to deliver exceptional service standards.Work closely with senior management to achieve financial and performance targets.Develop and implement effective training programs, coaching, and...

  • Front Office Operations Manager

    7 days ago

    Murrindindi, Australia beBeeHospitality Full time $80,000 - $100,000

    We are seeking a highly experienced leader to oversee our front office operations and deliver exceptional guest experiences.Key Responsibilities:Lead a team of professionals to deliver consistently outstanding, guest-centric service.Partner with senior management to achieve financial targets, including revenue growth and loyalty metrics.Develop team members...

  • Front Office Manager

    1 week ago

    Shire of Murrindindi, Australia Peppers Retreats, Resorts & Hotels Full time

    Join to apply for the Front Office Manager role at Peppers Retreats, Resorts & Hotels3 weeks ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Peppers Retreats, Resorts & HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionNestled in the stunning Yarra Valley, Peppers Marysville is part...

  • Front Office Manager

    2 weeks ago

    Murrindindi, Australia Peppers Retreats, Resorts & Hotels Full time

    Join to apply for the Front Office Manager role at Peppers Retreats, Resorts & Hotels3 weeks ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Peppers Retreats, Resorts & HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionNestled in the stunning Yarra Valley, Peppers Marysville is part...

  • Front Desk Administrator

    20 hours ago

    Shire of Esperance, Australia beBeeAdministrative Full time $50,000 - $66,000

    Job Title: Front Desk Administrator">This role provides an opportunity to be the first point of contact for clients, visitors and team members.">Manage meeting room bookings and ensure unused rooms are maintained in a clean and organised stateCoordinate deliveries, monitor and replenish office supplies and handle errands such as banking and post office...

  • Front Desk Coordinator

    3 days ago

    The Council of the Shire of Hornsby, Australia beBeeFront Full time $55,000 - $72,000

    Job Title: Front Desk CoordinatorOur Dental Centre is seeking a dedicated and professional Front Desk Coordinator to provide exceptional customer service and be the welcoming face of our dental centre.Answer phones within established KPIs and respond to patient and staff enquiries.Maximise patient appointments and minimise schedule gaps.Maintain a clean and...

  • Front Desk Assistant

    2 weeks ago

    City Of Swan, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Front Desk AssistantWe are seeking a highly skilled and customer-focused Front Desk Assistant to join our vibrant team at a leading automotive retailer in Victoria.The ideal candidate will possess exceptional communication, organisation, and interpersonal skills to effectively interact with customers and stakeholders.Provide top-notch customer...

  • Island Resort Front Desk Associate

    2 weeks ago

    Livingstone Shire, Australia beBeeCustomer Full time $40,000 - $55,000

    Front Desk Professional">We are seeking a highly skilled Front Desk Professional to join our team at a unique island resort located on the stunning shores of the Southern Great Barrier Reef.This is a live-in role, ideal for someone who thrives in a close-knit team and embraces island life. As a Front Desk Professional, you will be the first point of contact...

  • Front Desk Administrator

    1 day ago

    City Of Wanneroo, Australia beBeeFrontDeskAdministrator Full time $51,369 - $84,699

    Job Title: Front Desk AdministratorRole Overview:The successful applicant will be responsible for providing exceptional patient care and supporting the smooth operation of our dental practice.Key Responsibilities:Meet and greet patients, providing a warm welcomeBook and amend appointments, answering phone calls and updating patient recordsSupport the...

  • Front Desk Coordinator

    2 days ago

    City of Moreton Bay, Australia beBeeCare Full time $60,000 - $75,000

    Job Title: Front Desk CoordinatorWe pride ourselves on delivering exceptional support to our residents and their families.As a Front Desk Coordinator, you will be the primary point of contact for our residents, working closely with our dedicated team to provide a safe and welcoming environment.The OpportunityOur residence is situated on the scenic Redcliffe...