Front Desk Coordinator
1 day ago
Job Title: Front Desk Coordinator
Our Dental Centre is seeking a dedicated and professional Front Desk Coordinator to provide exceptional customer service and be the welcoming face of our dental centre.
- Answer phones within established KPIs and respond to patient and staff enquiries.
- Maximise patient appointments and minimise schedule gaps.
- Maintain a clean and organised reception area.
- Receive patients and assist emergency patients per HCF Dental protocols.
Key Responsibilities:
Some key responsibilities include providing exceptional customer service, maintaining confidentiality at all times, and liaising with other Dental Centres regarding patient files and records.
Required Skills and Qualifications:
- Neat personal appearance and excellent presentation.
- Competence in appointment booking and account systems.
- Ability to maintain strict confidentiality, tact, and diplomacy at all times.
- Knowledge of Dental Centre systems and procedures.
Desirable Qualifications:
- Previous experience as a Dental Assistant or willingness to be cross-trained.
- Familiarity with D4W software.
- Working knowledge of Microsoft Outlook, Excel, and Word.
- Qualifications in first aid.
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