Front Office Operations Manager

1 week ago

Murrindindi, Australia beBeeHospitality Full time $80,000 - $100,000

We are seeking a highly experienced leader to oversee our front office operations and deliver exceptional guest experiences.

Key Responsibilities:
  • Lead a team of professionals to deliver consistently outstanding, guest-centric service.
  • Partner with senior management to achieve financial targets, including revenue growth and loyalty metrics.
  • Develop team members through training, coaching and effective scheduling, fostering a positive and service-driven culture.
  • Optimize front desk processes, ensuring alignment with brand standards.
  • Prepare business forecasts, sales reports and performance insights to inform operational decisions.
Requirements:
  • At least 2 years of experience in front office or hospitality management.
  • Strong leadership, communication and relationship-building skills, with a focus on developing high-performing teams.
  • Excellent problem-solving, organizational, and multitasking abilities to manage daily operations efficiently.
  • Proficiency in property management systems and reservation software.
  • Ability to handle guest inquiries professionally while maintaining exceptional service standards.
  • Flexible availability to work rotating shifts, including weekends, evenings, and holidays.

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