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Front Desk Operations Lead

3 weeks ago

Shire of Murrindindi, Australia beBeeLeadership Full time $60,000 - $80,000
Job Summary

The Front Office Manager is a key leadership role that oversees the smooth operation of daily front desk activities.

  • Lead and inspire the front office team to deliver exceptional service standards.
  • Work closely with senior management to achieve financial and performance targets.
  • Develop and implement effective training programs, coaching, and rostering strategies to foster a positive culture.
  • Streamline front desk processes, ensuring alignment with brand standards.
  • Prepare occupancy forecasts, revenue reports, and performance insights to inform operational decisions.
Requirements
  • Proven experience in front office or hospitality management (2+ years).
  • Strong leadership, communication, and relationship-building skills.
  • Excellent problem-solving, organisational, and multitasking abilities.
  • Proficiency in property management systems and reservation software.
  • Ability to handle guest inquiries professionally while maintaining exceptional service standards.
  • Flexible availability to work rotating shifts, including weekends, evenings, and holidays.