Strategic Process Improvement Leader

5 days ago


Brisbane, Queensland, Australia Fuse Recruitment Full time
About the Role

Fuse Recruitment is seeking an experienced Business Process Improvement Manager to play a key role in driving continuous improvement and efficiency gains across product, process, systems, and people initiatives.

Key Responsibilities:
  • Drive Strategic Roadmap for Process Improvements: Identify key operational opportunities to streamline and innovate.
  • Partner with IT and Operations: Prioritise IT tasks, focusing on efficiency and growth (e.g., optimising online customer processes).
  • Collaborate with Stakeholders: Implement impactful changes, building support and managing resistance.
  • Reduce Call Volumes and Boost Sales: Provide leadership with data-driven insights and actionable growth recommendations.
  • Serve as Liaison Across Teams: Ensure alignment and effective execution of improvements.
Requirements:
  • 5+ years of experience in process analysis, business analysis, and process optimisation, ideally with exposure to change management and continuous improvement in a technical setting.
  • Strong project management skills to prioritise, plan, and deliver initiatives in a structured and efficient manner.
  • Demonstrated experience in managing change and influencing across teams.
  • Analytical and strategic mindset, with the ability to gather and interpret data for informed decision-making.
Benefits:
  • Competitive base salary of $120,000 - $150,000 per annum, with bonus opportunities.
  • Hybrid working model with flexibility for work-from-home.
  • Opportunities for growth, training, and career development.
  • Inclusive and supportive workplace culture.
What We Offer:

Fuse Recruitment specialises in recruitment for the insurance industry and actively sources candidates for a broad range of established clients. If you are a professional looking for your next opportunity, we'd love to hear from you.



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