Strategic Process Improvement Leader
5 days ago
Fuse Recruitment is seeking an experienced Business Process Improvement Manager to play a key role in driving continuous improvement and efficiency gains across product, process, systems, and people initiatives.
Key Responsibilities:- Drive Strategic Roadmap for Process Improvements: Identify key operational opportunities to streamline and innovate.
- Partner with IT and Operations: Prioritise IT tasks, focusing on efficiency and growth (e.g., optimising online customer processes).
- Collaborate with Stakeholders: Implement impactful changes, building support and managing resistance.
- Reduce Call Volumes and Boost Sales: Provide leadership with data-driven insights and actionable growth recommendations.
- Serve as Liaison Across Teams: Ensure alignment and effective execution of improvements.
- 5+ years of experience in process analysis, business analysis, and process optimisation, ideally with exposure to change management and continuous improvement in a technical setting.
- Strong project management skills to prioritise, plan, and deliver initiatives in a structured and efficient manner.
- Demonstrated experience in managing change and influencing across teams.
- Analytical and strategic mindset, with the ability to gather and interpret data for informed decision-making.
- Competitive base salary of $120,000 - $150,000 per annum, with bonus opportunities.
- Hybrid working model with flexibility for work-from-home.
- Opportunities for growth, training, and career development.
- Inclusive and supportive workplace culture.
Fuse Recruitment specialises in recruitment for the insurance industry and actively sources candidates for a broad range of established clients. If you are a professional looking for your next opportunity, we'd love to hear from you.
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