Process Improvement Strategist

1 week ago


Brisbane, Queensland, Australia Fuse Recruitment Full time

We are seeking a seasoned Business Process Improvement Manager to drive strategic changes and efficiency gains across product, process, systems, and people initiatives.

The ideal candidate will have 5+ years of experience in process analysis, business analysis, and process optimisation, with a strong project management background and the ability to influence stakeholders effectively.

This role offers the opportunity to lead and innovate within a forward-thinking organisation. The successful candidate will be responsible for driving a strategic roadmap for process improvements, partnering with IT and operations to prioritise IT tasks, and collaborating with stakeholders across departments to implement impactful changes.

Key responsibilities include reducing call volumes and boosting sales through process optimisation and automation, providing leadership with data-driven insights and actionable growth recommendations, and serving as a liaison across teams to ensure alignment and effective execution of improvements.

Salary: AU$120,000 - AU$180,000 per annum, depending on experience.

Benefits include competitive base salary, bonus opportunities, hybrid working model, opportunities for growth, training, and career development, engaging with a variety of stakeholders and functions across the business, and an inclusive and supportive workplace culture.



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