Customer Service Representative

2 days ago


Milton, Queensland, Australia Sandvik Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective customer service through various communication channels, including phone, email, and CRM system.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Maintain accurate and up-to-date customer information in our CRM system.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements
  • 2+ years of customer service experience in a similar industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office tools, including Outlook, Excel, PowerPoint, and Word.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • A flexible work arrangement, including the option to work from home two days a week.
About Us

Sandvik is a global leading supplier of equipment and tools, parts, service, and technical solutions for the mining and construction industries. We are committed to conducting business in a sustainable and responsible manner, prioritizing safety, health, and wellbeing, and promoting diversity and inclusion.



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