Customer Support Specialist

2 weeks ago


Milton, Queensland, Australia Pronto Software Full time

About the Role

About our Technical Support Opportunity:

  • Want to grow your career developing customer support outcomes with your excellent customer service skills across a diverse customer base?
  • Want to work for a well-established and mature software development and vendor company with over 1500 clients?
  • Do you enjoy supporting and collaborating with team members? We're a friendly and collaborative team.
  • In a hybrid work arrangement, find flexibility in your working week in consultation with your team.

About the Team

Our technical support team works with customers located globally, providing support services to help them achieve their goals.

About the Job

As a technical support specialist, you will provide first and second-level support services to our customers by utilizing your expertise in software development, system administration, and technical support.

  • Triage and review reported issues to provide timely and effective solutions.
  • Analyze and provide advice to customers to understand ongoing impacts to their processes.
  • Engage with customers via multiple technology methods to discuss their requirements and provide solutions.
  • Document program issues and deployment of fixes to ensure seamless support.


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleAbout our Technical Support Opportunity:Want to grow your career developing customer support outcomes with your excellent customer service skills across a diverse customer base?Want to work for a well-established and mature software development and vendor company with over 1500 clients?Do you enjoy supporting and collaborating with team...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleAbout our Technical Support Opportunity:Want to grow your career developing customer support outcomes with your excellent customer service skills across a diverse customer base?Want to work for a well-established and mature software development and vendor company with a large client base?Do you enjoy supporting and collaborating with team...


  • Milton, Queensland, Australia Pronto Software Full time

    About the PositionWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Pronto Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTriage and Resolve Issues: Analyze and resolve customer-reported...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing first and second level support services to our customers via email, phone, and other technology methods.About the OpportunityThis is an exciting opportunity to grow your career in customer support and...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing first and second level support services to our customers via email, phone, and other technology methods.About the OpportunityThis is an exciting opportunity to grow your career in customer support and...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing first and second level support services to our customers via email, phone, and other technology methods.Key ResponsibilitiesTriage and review reported issues to identify and resolve customer...


  • Milton, Queensland, Australia Pronto Software Full time

    About the PositionWe are seeking a highly skilled Cloud Support Specialist to join our team at Pronto Software. As a Cloud Support Specialist, you will be responsible for providing technical support and assistance to our customers in relation to our cloud-based solutions.About Our CompanyPronto Software is a leading developer of business management and...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Facilities Management Support Specialist to join our team at Pronto Software. As a Support Consultant, you will play a critical role in providing first and second-level support services to our customers, utilizing your expertise in facilities management modules.Your Key ResponsibilitiesTriage and review reported issues...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Facilities Management Support Specialist to join our team at Pronto Software. As a Support Consultant, you will play a critical role in providing first and second-level support services to our customers, utilizing your expertise in facilities management modules.Your Key ResponsibilitiesTriage and review reported issues...


  • Milton, Queensland, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have a strong commitment to delivering high-quality care that supports the independence and well-being of our customers.About the RoleWe are seeking a compassionate and skilled Home Care Support Specialist to join our team. As...


  • Milton, Queensland, Australia IRT Group Full time

    About IRT GroupIRT Group is a leading provider of aged care and home care services in Australia. With over 50 years of experience, we have established a reputation for delivering high-quality care that empowers older Australians to live their best lives.About the RoleWe are seeking a compassionate and skilled Home Care Support Specialist to join our team. As...


  • Milton, Queensland, Australia Lutheran Services Full time

    {"title": "Administrative Support Specialist", "content": "About UsLutheran Services is a leading provider of community and residential aged care services in Queensland. Our Property and Asset team plays a critical role in supporting the provision and maintenance of safe, comfortable spaces for our residents and clients.About the RoleWe are seeking an...


  • Milton, Queensland, Australia Modular Mining Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Modular Mining Systems. As an Applications Engineer, you will be responsible for providing technical support for our industry-leading products in the Australasian region.Key ResponsibilitiesProvide level 1-2 technical support through task-assigned processes to ensure...


  • Milton, Queensland, Australia Lutheran Services Full time

    About UsLutheran Services is a leading provider of community and residential aged care services, with a strong commitment to delivering high-quality support to our residents and clients.About the RoleWe are seeking an experienced Administrative Support Specialist to join our Property and Assets team, located at our head office in Milton. As a key member of...

  • Support Specialist

    2 days ago


    Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing first and second-level support services to our customers via email, telephone, and other communication channels.About the OpportunityUtilize your experience in Facilities Management to deliver...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Pronto Software. As a Cloud Support Engineer, you will be responsible for providing technical support and assistance to our customers in relation to Pronto Xi ERP, Cognos business intelligence, and various mobile application solutions.Key ResponsibilitiesResolution and response...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Pronto Software. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers in relation to Pronto Xi ERP, Cognos business intelligence, and various mobile application solutions.Key ResponsibilitiesResolution and response of customer...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Pronto Software. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers in relation to Pronto Xi ERP, Cognos business intelligence, and various mobile application solutions.Key ResponsibilitiesResolution and response of customer...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleAbout our Cloud Support Engineer Position:We are seeking a skilled Cloud Support Engineer to join our team at Pronto Software, a well-established software development and vendor company with over 1500 clients.As a Cloud Support Engineer, you will work in a virtualized environment built around VMWare, Linux, and Windows, and have the opportunity...


  • Milton, Queensland, Australia Pronto Software Full time

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Pronto Software. As a Cloud Support Engineer, you will be responsible for providing technical support and assistance to our customers in relation to Pronto Xi ERP, Cognos business intelligence, and various mobile application solutions.Key ResponsibilitiesResolution and...