Administrative Operations Manager

4 weeks ago

Launceston, Tasmania, Australia Baptcare Full time
About the Role

The Office Manager is responsible for overseeing key operational functions in the administration of Baptcare Hubs, incorporating Family and Community Services and Mental Health Services. This role requires a high level of administrative support, including managing daily operations, undertaking client welcome functions, and providing support to management as required.

Key Accountabilities:
  • Manage all reception operations and duties, providing excellent phone and counter service to customers and contractors
  • Maintain accurate information for administrative systems as per Baptcare policy and procedure
  • Ensure accurate and complete financial processes within delegations and in line with Baptcare policies
  • Manage and accurately record documents and files with a high level of confidentiality
  • Employ highly developed written and oral communication skills, including competent computer skills, IT, and data systems
  • Utilise excellent organisational, time management, and self-direction skills
  • Oversee administrative tasks such as processing accounts, ordering supplies, and overseeing the vehicle fleet
  • Implement and maintain administrative systems, including staff credentialing and mandatory certification systems
  • Implement office-based projects for the continuous improvement and service provision of the site
  • Oversee the housekeeping and daily running of the office
  • Provide administrative support to management and staff
Key Selection Criteria:
  • Experience in providing administrative leadership and support in an office environment
  • Demonstrated experience in excellent customer service, including an ability to work with people from a diverse range of backgrounds
  • Liaise with staff, clients, families, contractors, and visitors from all walks of life, and be prepared to respond flexibly and positively to the changing needs of our stakeholders
  • Demonstrated positive interpersonal skills
  • Demonstrated understanding of the importance of confidentiality within this working environment
  • Excellent computer skills, including document production, word processing, client database, account processing, spreadsheets, and a willingness to broaden own computer knowledge
  • An understanding of record keeping together with good organisational and planning skills
  • Ability to both work autonomously and to work within a team
  • Understanding and compliance with workplace health and safety responsibilities
  • Competency in using the range of Office computer packages
What We Offer:
  • A competitive salary, plus access to the tax benefits of salary packaging and novated leasing
  • Access to confidential counselling and support services
  • Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members

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