Technical Support Expert

2 weeks ago


Fortitude Valley, Queensland, Australia HITACHI ENERGY AUSTRALIA PTY LTD Full time

About This Role

: As a Technical Support Expert at Hitachi Energy, you will play a critical part in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective technical support to our customers, ensuring their issues are resolved efficiently.

Your Key Responsibilities

:
  • Act as the first point of contact for customer queries and issues, troubleshooting and resolving problems in a prompt and professional manner.
  • Collaborate with cross-functional teams, including product management and development, to ensure seamless issue resolution and customer satisfaction.
  • Develop a deep understanding of our customers' business processes and how our products fit into their operations.
  • Communicate complex technical information to customers in a clear and concise manner, ensuring they are informed and satisfied throughout the support process.
  • Liaise with Professional Services' Project Managers to ensure implementation projects receive the necessary support and resources.
  • Embed yourself in Hitachi Energy's core values of safety, Quality, and integrity, prioritizing customer satisfaction and ensuring a positive experience.

What We're Looking for

: To succeed in this role, you will need to possess excellent technical skills, a customer-centric mindset, and strong communication abilities. Your ability to balance technical complexities with customer requirements will be essential in delivering impactful solutions. Additionally, you will need to be able to define problems, collect data, establish facts, and draw valid conclusions to effectively troubleshoot and resolve issues.

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