Technical Solutions Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeSolutions Full time $100,000 - $140,000
Job Description

About the role:

  • We are seeking a Technical Solutions Expert to drive project implementations and provide product support.

This individual will play a key role in stakeholder engagement, delivering solutions that meet client needs.

  • They will assist with creating project documentation, adhering to industry-standard methodologies.

Responsibilities:

  • Lead collaborative sessions with clients to develop technology-based solutions addressing business challenges.
  • Understand client business logic and translate those requirements into technical specifications for products such as Agora Insights.
  • Develop custom Agora Insights dashboards based on client requirements, including managing the development process and testing through to sign-off.
  • Engage with project leads and stakeholders to manage timelines, risks, and resolve project-related issues.
  • Provide product and technical consulting services to clients (gap analysis, software installation & configuration, customization and implementation).
  • Develop implementation strategies and coordinate associated tasks and resources required to successfully implement MRI's products and services.
  • Deliver training and various end-user services.
  • Assist in developing consultants' skills in product knowledge, client communication, escalations, and operations processes.
  • Act as a conduit of functionality to product management teams.
  • Maintain up-to-date product knowledge on all products.
  • Support taking enquiries/orders from our existing customer base for various Professional Services.

About you:

  • Degree in Accounting or Information Technology is preferred.
  • Exceptional written and oral communication skills are essential.
  • At least 5+ years' experience in consulting services, product implementation, or systems design & development.
  • Property industry knowledge and experience in MRI software implementations are highly regarded.
  • Strong problem-solving skills are required.
  • You should be able to work autonomously with strong time management skills.
  • A team player attitude is necessary.
  • Strong familiarity with project methodology is expected.
  • Highly analytical individuals are encouraged to apply.

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