Contact Centre Transformation Specialist

17 hours ago

Sydney, New South Wales, Australia beBeeTransformation Full time $60,000 - $90,000
Job Description

We are seeking a skilled Contact Centre Transformation Specialist to join our consulting team. In this role, you will work with a leading Telco client on a key transformation engagement, leveraging your expertise in call centre engineering and integration.

Key Responsibilities:

  • Design, build, and maintain call flows and IVR scripts using NICE CXone Studio.
  • Support integrations with external systems and APIs (REST/JSON).
  • Collaborate with senior engineers and business stakeholders to ensure smooth delivery of projects.

Required Skills & Qualifications

To succeed in this role, you will need:

  • Exposure to NICE CXone Studio scripting or comparable contact centre tools.
  • Understanding of IVR design, call routing, and contact centre workflows.
  • Basic experience with APIs, JSON, or web services.
  • Strong problem-solving skills and eagerness to learn in a fast-paced environment.
  • Excellent communication and documentation skills.

Benefits

You will have the opportunity to:

  • Build specialist skills in the leading NICE CXone cloud contact centre platform.
  • Work in a supportive team environment with mentoring from senior engineers.
  • Gain broad exposure to enterprise customer communication technologies.

Next Steps

If you would like to apply for this opportunity, please submit your CV via SEEK. Only shortlisted consultants will be contacted.

  • Contact Centre Transformation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $160,000 - $200,000

    We are seeking a visionary leader to spearhead the transformation of our contact centre operations. As a Senior Expert in Contact Centre Transformation, you will play a pivotal role in shaping the future of customer experience.About the Role:You will be responsible for developing and executing go-to-market strategies for our contact centre offerings.Own...

  • Contact Centre Transformation Expert

    3 days ago

    Sydney, New South Wales, Australia beBeeOptimisation Part time $160 - $800

    Drive Efficiency and Productivity in Contact CentresJob Summary:Contact Centre Optimisation Specialists play a vital role in driving efficiency and productivity within contact centres.Key Responsibilities:Lead the establishment and adoption of new core practices at the IT service desk.Take IT service desk employees on an optimisation journey, embedding...

  • Contact Centre Transformation Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $130,000 - $154,879

    Unlock the future of customer service with a strategic approach.About This RoleWe're seeking an experienced Account Executive to lead the charge in transforming contact centre experiences across Australia. As a sales professional, you will focus on driving adoption of Service Cloud Voice, working closely with stakeholders across public sector organisations....

  • Contact Centre Officer

    4 days ago

    Sydney, New South Wales, Australia Small Animal Specialist Hospital Full time

    Supportive team environment- Learn from some of the best in the Industry- Excellent work-life balanceThe Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across two Sydney locations. At SASH, we are committed to providing exceptional care and service to pets, their families, and...

  • Contact Centre Optimisation Specialist

    3 days ago

    Sydney, New South Wales, Australia Hays Part time

    Contact Centre Optimisation Specialist - Higher Education**Your new company**You will be working for a leading university based in Western Sydney.**Your new role**You will be supporting a large-scale contact centre transformation whereby you will help establish and drive adoption of new core practices at the IT service desk. You will be responsible for...

  • Account Executive – Contact Centre Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Salesforce, Inc.. Full time

    We're looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal...

  • Contact Centre Specialist

    1 week ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Contact Centre Specialist (Engineering Focus)* We will only be considering Australian Citizens and Permanent Residents for this role*Contact Centre Specialist (Engineering Focus)At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and...

  • Contact Centre Specialist

    7 days ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Contact Centre Specialist (Engineering Focus)* We will only be considering Australian Citizens and Permanent Residents for this role*Contact Centre Specialist (Engineering Focus)At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and...

  • Contact Centre Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $52,000 - $74,000

    Contact Centre Specialist Role This position involves delivering top-notch customer service via various communication channels. As a key representative of our organization, you will be the face of our brand and play a vital role in ensuring customer satisfaction. Main Responsibilities: Provide accurate and up-to-date information on our services to...

  • Contact Centre Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeContactCentre Full time $125,693 - $138,510

    Job Title: Contact Centre SpecialistWe are seeking a highly skilled and experienced Contact Centre Specialist to join our operations team on a permanent basis.Key Responsibilities:Provide technical support for Cloud Contact Centre technologiesAssist in the design, implementation, and operation of contact centre solutionsCollaborate with cross-functional...