Contact Centre Transformation Expert

3 days ago

Sydney, New South Wales, Australia beBeeOptimisation Part time $160 - $800
Drive Efficiency and Productivity in Contact Centres

Job Summary:

Contact Centre Optimisation Specialists play a vital role in driving efficiency and productivity within contact centres.

Key Responsibilities:

  • Lead the establishment and adoption of new core practices at the IT service desk.
  • Take IT service desk employees on an optimisation journey, embedding metrics and practices such as Workforce Management using the latest call centre technology.
  • Foster a collaborative working environment and engage with key business stakeholders to identify areas for improvement.
  • Drive change and ensure seamless transformation.

About this Opportunity:

This is a fantastic part-time opportunity that allows for hybrid working (2 days per week).

What You Will Gain:

  • Experience working with a leading university based in Western Sydney.
  • The development of a world-class contact centre.

Requirements:

Essential Skills:

  • Expertise in contact centre optimisation and transformation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Desirable Skills:

  • Experience working in a higher education setting.
  • Knowledge of workforce management systems.

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