Site Operations Support Specialist
2 weeks ago
The ideal candidate will be responsible for providing exceptional customer service to clients worldwide. This involves working closely with the Service Manager and Site Service Engineers to schedule and plan site service activities.
We are seeking a highly organized and detail-oriented individual who can maintain accurate records, assist in case management, and ensure timely submission of job reports.
- Collaborate with Service Manager and Site Service Engineers to schedule site service activities worldwide
- Maintain accurate site service and service agreement schedules
- Assist in maintaining and operating the technical support case management system
- Maintain and monitor Service Engineer records
- Ensure timely submission of job reports
- Prepare billing and charge out summaries
Requirements:
- Secondary school diploma or equivalent
- 3-5 years' experience in a similar role
- Proficient in MS Office suite
- Experience dealing with external customers
- Australian or New Zealand citizenship or valid visa for working in Australia
Competencies:
- Administration and clerical skills
- Customer service skills
- Strong written and verbal communication skills
- Ability to show initiative and problem-solving skills
- Ability to build and maintain client relationships
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