Current jobs related to Customer Success Manager - Alexandria - Recruit Shop

  • Customer Success Manager

    4 weeks ago

    Alexandria, Australia Recruit Shop Full time

    {"title": "Customer Success Manager", "description": "About the RoleWe are seeking a highly skilled Customer Success Manager to lead our customer service team in delivering exceptional experiences. As a key member of our team, you will be responsible for understanding customer needs, effectively triaging requests, and driving improvements in CSAT and NPS...

  • Customer Success Manager

    2 weeks ago

    Alexandria, Australia Recruit Shop Full time

    About The OpportunityThe Customer Success Manager will lead a small, centralised customer service team to deliver industry-leading customer service. This role focuses on understanding customers' needs, effectively triaging customer requests, and driving improvements in CSAT and NPS scores.Key ResponsibilitiesTeam ManagementManage the team responsible for all...

  • Customer Success Manager

    3 weeks ago

    Alexandria, Australia Recruit Shop Full time

    About the RoleThe Customer Success Manager will lead a small, centralized customer service team to deliver industry-leading customer service. This role focuses on understanding customer needs, effectively triaging customer requests, and driving improvements in CSAT and NPS scores.Key ResponsibilitiesTeam Management: Manage the team responsible for all...

  • Customer Success Manager

    4 weeks ago

    Alexandria, Australia Recruit Shop Full time

    About The CompanyOur client has been a leading provider of emergency glass repair services in Australia for nearly 40 years. Starting as a family business in Sydney, they have grown into a trusted and reputable national service provider. With a strong focus on delivering quality and responsibility, our client prides themselves on being Australian owned,...

  • Customer Success Director

    3 days ago

    Alexandria, Australia Recruit Shop Full time

    About The RoleWe are seeking a talented Customer Success Manager to lead our customer service team in delivering exceptional experiences for our clients. As a key member of our team, you will be responsible for understanding customer needs, triaging requests, and driving improvements in CSAT and NPS scores.Key ResponsibilitiesDevelop and implement customer...

  • Customer Success Specialist

    3 weeks ago

    Alexandria, Australia Keegan Adams Full time

    Keegan Adams is seeking a dedicated Customer Success professional to join their team on a 12-month fixed-term contract. As the first point of contact for corporate clients, you will play a pivotal role in ensuring all inquiries are handled promptly and accurately through phone, email, and live chat.About the Role:You will collaborate with internal teams...

  • Customer Success Professional

    2 weeks ago

    Alexandria, Australia Keegan Adams Full time

    About the Role:We are seeking a dedicated Customer Success professional to join our team at Keegan Adams. As the first point of contact for corporate clients, you will play a pivotal role in ensuring all inquiries are handled promptly and accurately through phone, email, and live chat.Key Responsibilities:Triage escalations and manage customer issues.Approve...

  • Customer Success Team Lead

    3 weeks ago

    Alexandria, Australia Recruit Shop Full time

    About The OpportunityThe Customer Success Manager (CSM) is a key role within our team, responsible for leading a small, centralised customer service team to deliver industry-leading customer service. This role focuses on understanding customers' needs, effectively triaging customer requests, and driving improvements in CSAT and NPS scores.Key...

  • Client Success Manager

    5 months ago

    Alexandria, Australia Hello Step Change Full time

    **Purpose of the Role**: The Client Success / Account Manager is responsible for the service and nurturing of high value retained clients. This role is central to ensuring that project deliverables meet client expectations, are completed on schedule, and adhere to budget constraints. The Client Success / Account Manager helps develop and directs initiatives,...

  • Client Success Manager

    5 months ago

    Alexandria, Australia Keegan Adams Recruitment Pty Ltd Full time

    This **ASX listed organisation** has grown and developed to become one of Australia’s leading businesses with a passion for innovation and diversity. They are known for being leaders in their field and have seen unparalleled growth due to their **highly entrepreneurial culture**. As a **Client Success Manager,** each day will present fresh challenges and...

  • Client Success Specialist

    5 months ago

    Alexandria, Australia A2B Australia Full time

    **The Role**: Our Cabcharge Corporate Solutions business unit is a team of passionate, entrepreneurial and client-focused members with expertise in providing impactful business solutions to over 80% of the ASX 200 list, and tens of thousands of small and medium sized businesses in Australia. The Cabcharge Corporate team is a critical growth engine for A2B...

  • Customer Operations Manager

    5 months ago

    Alexandria, Australia Lyka Full time

    **Who are we?** Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental...

  • Customer Service Manager

    5 months ago

    Alexandria, Australia Fast Facilities Services Full time

    **Overview** The Customer Service Manager will be responsible the customer service team and work collaboratively with the commercial and operations teams to achieve our common goal of enhanced customer experience for the company’s clientele. You will report directly to the company managing director and CEO. **Responsibilities and Duties Include but not...

  • Customer Delivery Driver Team Manager

    3 months ago

    Alexandria, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the team**: We’re launching...

  • Customer Operations Lead

    16 hours ago

    Alexandria, Australia coles Full time

    About Coles GroupWe're a leading retailer in Australia, trusted by our customers since 1914. With over 120,000 team members and a portfolio of iconic brands, we've grown to become a top 30-listed company on the ASX.Our MissionWe aim to make a difference in millions of Aussie lives while providing an exceptional customer experience. Our new Customer...

  • Customer Care Assistant

    5 months ago

    Alexandria, Australia Assembly Label Full time

    We are currently searching for a Customer Care Assistant to join the team at our beautiful head office based in Alexandria. This role is temporary for 6 months, with flexible, part time hours, and hybrid with a mix of work in office and at home. At Assembly Label, we're building a team of collaborative entrepreneurs, collectively working for a company with...

  • Spoke Manager

    5 months ago

    Alexandria, Australia coles Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. About the team We’re launching two automated Customer...

  • Voice of Customer Manager

    5 months ago

    Alexandria, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Are you interested in a role dedicated to giving patients a voice and improving the patient experience? Have you got excellent inter-personal skills, great attention to detail, a...

  • Customer Service Representative

    5 months ago

    Alexandria, Australia SOS Print + Media Group Full time

    We are looking for an enthusiastic, service orientated professional to work as a member of our sales team. Adaptability and quick response to our client’s needs is integral as is the ability to manage complex projects with sensitivity. Demonstration of strong planning and organisational skills are essential as is eye for detail and accuracy. The role will...

  • Customer Implementation Specialist

    7 days ago

    Alexandria, Australia dbschenker Full time

    About the Role:DB Schenker is seeking a Customer Implementation & Onboarding Coordinator to support our high-performing Airfreight team. This role involves working closely with Business Development and Customer Service Teams to set key Airfreight Customers up for success.Key Responsibilities:Conduct detailed analysis of scope of work to identify key...

Customer Success Manager

2 months ago

Alexandria, Australia Recruit Shop Full time
About the Role

The Customer Success Manager will lead a small, centralized customer service team to deliver industry-leading customer service. This role focuses on understanding customer needs, effectively triaging customer requests, and driving improvements in CSAT and NPS scores.

Key Responsibilities
  • Team Management
    • Manage the team responsible for all inbound customer enquiries, including recruitment, resourcing, and performance management.
  • Customer Onboarding, Training, and System Compliance
    • Facilitate smooth onboarding experiences for new customers, including setup, training, and initial implementation.
    • Develop and deliver tailored training sessions to ensure internal teams understand and effectively meet customer-specific needs.
    • Ensure compliance with customers' contractor management systems.
  • Customer Advocacy and Retention
    • Monitor customer health metrics and satisfaction levels, identifying opportunities for improvement.
  • Product and Service Feedback
    • Gather and relay customer feedback to internal teams to influence service enhancements.
    • Collaborate with the management team to ensure new features and updates align with customer needs.
    • Prepare and present regular reports on customer success metrics to management.
About You

The successful candidate will have:

  • 3+ years of experience in a customer success, account management, or customer service role.
  • Experience within a trade services environment (desirable).
  • Tertiary qualifications in Business, Marketing, Communications, or a related field.
  • Experience with CRM software (e.g., Salesforce) and customer success tools (e.g., NPS).
  • The ability to work independently and manage multiple projects simultaneously.

You will also have:

  • Strong interpersonal and communication skills, with a proven ability to build rapport and trust with customers.
  • Excellent problem-solving skills and a customer-centric mindset.
  • The ability to anticipate customer needs and proactively address challenges.
  • Strong analytical skills to drive decision-making and process improvement.
  • A collaborative spirit to work effectively with various teams.