Customer Implementation Specialist

6 days ago


Alexandria, Australia dbschenker Full time

About the Role:

DB Schenker is seeking a Customer Implementation & Onboarding Coordinator to support our high-performing Airfreight team. This role involves working closely with Business Development and Customer Service Teams to set key Airfreight Customers up for success.

Key Responsibilities:

  • Conduct detailed analysis of scope of work to identify key operational requirements and identify gaps to be addressed
  • Provide proactive assistance in the setup and maintenance of systems during the implementation phase
  • Deliver an in-depth handover of each Client to the relevant Operations and Account Management teams
  • Monitor the achievement of agreed KPIs and actively seek feedback for improvement

Requirements:

  • Previous experience in the Freight Forwarding or Supply Chain Industry
  • Excellent customer service skills with the ability to build strong relationships with customers
  • Highly process-driven with a strategic mindset to balance customer needs and operational requirements
  • Understanding of tender documents and relevant IT tools such as EDI and API
  • Knowledge of Airfreight import and/or export processes and previous experience in quoting/pricing

About DB Schenker:

At DB Schenker, we're in the business of moving things forward. With a robust team of over 76,000 professionals worldwide, every individual is a key player, empowered to make an impact. We offer a culture that promotes inclusivity and diversity, a hybrid work environment, and opportunities for personal development and progression.



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