Spoke Manager

4 months ago

Alexandria, Australia coles Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.


About the team

We’re launching two automated Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. The new CFCs will redefine the customer experience in online grocery shopping, providing customers with improved availability and freshness, a broader produce range and a seamless digital experience, while also providing a safer working environment for our team members. The new CFCs will be the first of their kind in Australia. Be part of a great team with the opportunity to work with innovative, technology. 

As our Spoke site ramps up in NSW to support our CFC, we have an opportunity for experienced Manager to join the team. 

About the role

Lead and manage the success of your Spoke through go live and ongoing operations. You will also be instrumental in the execution to achieve Coles Ecommerce KPIs for safety, customer experience, cost, fulfilment and delivery.

In addition collaborate with CFC team to achieve safe and optimal operational flow across a range of departments and also support in achieving department budgets and implement improvements to operational DILOs, processes and safe working practice


You will also:

  • Lead a high-performance team
  • Create and drive a high-performance culture and positive work environment
  • Oversee and drive a highly customer-focused culture across Spoke inbound, dispatch, dekit,  operations
  • Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment
  • Ensure processes, controls, DILO’s and Ways of Working are operationalised
  • Oversee problem solving for operational and Last Mile issues, and support continuous improvement initiatives
  • Identify and communicate the actions needed to implement the function's strategy and business plan
  • Act as a role model and advocate, ensure that business activities and team members adhere to the organization's HS&W policies & procedures
  • Ensure resourcing and productivity within areas of responsibility is sufficient to meet sales demand
  • Lead a positive relationship with the site and local union delegates
  • Partner with the Labour Planning team to ensure that areas of responsibility are compliant to all applicable Enterprise Bargaining Agreement (EBA) requirements.
  • Work a flexible roster between early mornings and late evenings

About you and your skills

We’re looking for a passionate Spoke Manager that to lead the way forward and build a high performing environment to support an amazing team on site.

You’ll also need:

  • Demonstrated experience in leading and supervising large teams in a fast-paced & complex environment
  • Managing end-to-end processes within a customer fulfilment centre from receiving to customer fulfilment & satisfaction
  • Strong people leadership capabilities
  • Ability to influence & communicate with site leadership stakeholders
  • Ability to utilise key financial data & operational metrics to drive performance improvements & outcomes.
  • Ability to execute a strategic vision
  • Ability to Create new and better ways for the organisation to be successful
  • Experience in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Experience in developing people to meet both their career goals and the organisation’s goals
  • Ability to work within complex industrial relations frameworks

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