Client Success Specialist

3 weeks ago


Alexandria, Australia A2B Australia Full time

**The Role**:
Our Cabcharge Corporate Solutions business unit is a team of passionate, entrepreneurial and client-focused members with expertise in providing impactful business solutions to over 80% of the ASX 200 list, and tens of thousands of small and medium sized businesses in Australia. The Cabcharge Corporate team is a critical growth engine for A2B Australia and keen to scale existing capabilities and tackle greenfield opportunities. As part of the broader business unit, you will have multiple options to craft your career path across

Customer Success, Sales and Operations teams within the business unit.

In the role of the Client Success Specialist, you will be responsible for delivering the best customer experience possible for our customers who interact with our support channels. Your work will involve onboarding customers, answering product and process questions, driving adoption of digital products and online help. Your performance benchmark include service

level KPIs, customer satisfaction scores and customer retention goals.

**Roles and Responsibilities**:

- Drive customer engagement with the product & maximise the value they can gain from the Cabcharge mobility platform and payment solutions
- Execute seamlessly across multiple workflows and functional areas such as product order processing, digital products issuance, disputes & reconciliation
- Advocate for customer needs and feedback by leading workstreams and initiatives across teams to perform deep-dives and identify solutions,
- Able to identify process improvement opportunities and product knowledge gaps within team and work with management team to address these areas effectively
- Meet productivity metrics and quality standards in client engagement

**Qualifications**:

- Bachelor’s degree
- Ability to work in a team environment and collaborate with cross functional teams
- Ability to thrive in a role that is process-driven, and requires attention to detail
- Prior experience with CRM tools, Office 365 suite preferred



  • Alexandria, Australia Keegan Adams Recruitment Pty Ltd Full time

    This **ASX listed organisation** has grown and developed to become one of Australia’s leading businesses with a passion for innovation and diversity. They are known for being leaders in their field and have seen unparalleled growth due to their **highly entrepreneurial culture**. As a **Client Success Manager,** each day will present fresh challenges and...


  • Alexandria, Australia Keegan Adams Recruitment Pty Ltd Full time

    This ASX listed organisation has grown and developed to become one of Australia's leading businesses with a passion for innovation and diversity. They are known for being leaders in their field and have seen unparalleled growth due to their highly entrepreneurial culture.As a Client Success Manager, each day will present fresh challenges and opportunities....


  • Alexandria, Australia Hello Step Change Full time

    **Purpose of the Role**: The Client Success / Account Manager is responsible for the service and nurturing of high value retained clients. This role is central to ensuring that project deliverables meet client expectations, are completed on schedule, and adhere to budget constraints. The Client Success / Account Manager helps develop and directs initiatives,...


  • Alexandria, Australia Small Animal Specialist Hospital Full time

    Join the largest animal hospital in the southern hemisphere Be part of a growing organisation Enjoy exclusive benefits working at SASHSASH is excited to announce our brand new, state of the art veterinary hospital in Alexandria, Sydney scheduled to open in the second half of 2023 We will provide a complete range of clinical services to our patients with all...

  • Client Service Officer

    2 months ago


    Alexandria, Australia Small Animal Specialist Hospital (Sash) Full time

    Part-time 3 days per week (weekend availability required) Training, development and career development opportunities Supportive team environment The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across multiple locations in Australia. At SASH, we are committed to providing...


  • Alexandria, Australia Small Animal Specialist Hospital (Sash) Full time

    Part-time 3 days per week (weekend availability required) Training, development and career development opportunities Supportive team environment The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across multiple locations in Australia. At SASH, we are committed to providing...


  • Alexandria, Australia Konig Surface Repairs Full time

    Konig Surface Repairs is seeking an Internal Sales and Client Relations Specialist with strong sales skills and process knowledge to join our team in Sydney. Our office and training complex is located in Alexandria, NSW, close to railway and buses. We provide specialized repair and restoration services for homes, apartments, and commercial buildings across...

  • Operations Specialist

    3 weeks ago


    Alexandria, Australia Good Cycles Limited Full time

    **What's involved** An Operations Specialist supports our client that operates bike share services in Sydney. You will do this by driving a van around the CBD and inner suburbs undertaking a variety of deployment and management tasks of their bike fleet. **About Good Cycles** You will be employed Good Cycles is a friendly, busy, and growing independent...


  • Alexandria, Australia Sarah & Sebastian Full time

    We are excitedly searching for a Gemstone Sourcing Specialist to join our team! This is a multi-faceted role, which works collaboratively with multiple teams to deliver the best possible quoting service to our clients. A sales support role, this specialist works as a support function for our sales team (ecommerce & retail), whilst effectively coordinating...

  • Operations Specialist

    2 weeks ago


    Alexandria, Australia Good Cycles Limited Full time

    Operations Specialist - Van Driver, Alexandria NSW - Morning ShiftOperations Specialist (Micro Mobility) - Morning ShiftWhat's involved:An Operations Specialist supports our client that operates bike share services in Sydney. You will do this by driving a van around the CBD and inner suburbs untaking a variety of deployment and management tasks of their bike...

  • Operations Specialist

    2 weeks ago


    Alexandria, Australia Good Cycles Limited Full time

    What's involvedAn Operations Specialist supports our client that operates bike share services in Sydney. You will do this by driving a van around the CBD and inner suburbs undertaking a variety of deployment and management tasks of their bike fleet.About Good CyclesYou will be employed Good Cycles is a friendly, busy, and growing independent not-for-profit...

  • ECC Nurse Team Leader

    1 month ago


    Alexandria, Australia Small Animal Specialist Hospital (Sash) Full time

    Ongoing training and development for all Team Leaders Supportive environment, with a Nurse Manager and other Team Leaders Join a renowned organisation The Small Animal Specialist Hospital (SASH) is Australia’s largest and most distinguished animal referral and emergency Hospital. Over the past 14 years, SASH has developed a reputation that is globally...

  • ECC Nurse Team Leader

    3 weeks ago


    Alexandria, Australia Small Animal Specialist Hospital (Sash) Full time

    Ongoing training and development for all Team Leaders Supportive environment, with a Nurse Manager and other Team Leaders Join a renowned organisation The Small Animal Specialist Hospital (SASH) is Australia’s largest and most distinguished animal referral and emergency Hospital. Over the past 14 years, SASH has developed a reputation that is globally...

  • ECC Nurse Team Leader

    2 weeks ago


    Alexandria, Australia Small Animal Specialist Hospital (Sash) Full time

    Ongoing training and development for all Team Leaders Supportive environment, with a Nurse Manager and other Team Leaders Join a renowned organisation The Small Animal Specialist Hospital (SASH) is Australia's largest and most distinguished animal referral and emergency Hospital. Over the past 14 years, SASH has developed a reputation that is globally...

  • Operations Specialist

    3 weeks ago


    Alexandria, Australia Good Cycles Limited Full time

    **Operations Specialist - Van Driver, Alexandria NSW - Morning Shift** Operations Specialist (Micro Mobility) - Morning Shift **What's involved**: An Operations Specialist supports our client that operates bike share services in Sydney. You will do this by driving a van around the CBD and inner suburbs untaking a variety of deployment and management tasks...

  • Radiographer

    2 weeks ago


    Alexandria, Australia Small Animal Specialist Hospital (Sash) Full time

    Radiographers experienced in MRI, CT, x-ray, and fluoroscopy Provides a gold standard of care for pets & their families 6 month, part-time opportunity SASH is excited to announce a brand new, state of the art facility in Alexandria, Sydney This will be the fifth hospital to be added to the SASH network. We will provide a complete range of clinical services...


  • Alexandria, Australia Sarah & Sebastian Full time

    We are excitedly searching for a Gemstone Sourcing Specialist to join our teamThis is a multi-faceted role, which works collaboratively with multiple teams to deliver the best possible quoting service to our clients. A sales support role, this specialist works as a support function for our sales team (ecommerce & retail), whilst effectively coordinating with...

  • Campaign Specialist

    2 weeks ago


    Alexandria, Australia Funlab Full time

    Who Are We? As a finalist in the 2023 Best Employers Awards, Funlab Pty Ltd provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in our people is one of our Core Values and we aim to develop our people during their journey with us, whilst allowing them to create memorable...


  • Alexandria, Australia CompNow Full time

    About Compnow: Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software...


  • Alexandria, Australia CompNow Full time

    About Compnow: Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software...