Customer Support Associate

1 week ago


Eastern Creek, Western Australia Norwest Recruitment Full time
Job Overview

We are seeking an experienced Customer Service Officer to join our team in Eastern Creek. The successful candidate will work in a long-standing team navigating through a variety of customer service enquiries.

Key Responsibilities:
  • Handle inbound spare part, pricing, and warranty enquiries via phone and email.
  • Manage a busy inbox by processing sales orders, credits, and general enquiries closely with the Supply Chain team.
  • Cover calls and emails regarding availability and ETA's as well as complaint handling.
  • Cover social media enquiries and promotions.
  • Support and work closely with other states across Australia.
About the Role

This role is ideal for individuals who excel in communication, have strong attention to detail and can thrive in a fast-paced environment.

The successful candidate will be provided with comprehensive training and support to help them succeed in this position.

What We Offer

As a valued member of our team, you will enjoy:

  • A competitive salary of $63,000 + Superannuation.
  • A collaborative and dynamic work environment.
  • The opportunity to work in a company that prioritizes staff satisfaction and well-being.
Requirements:
  • A team player with excellent communication skills.
  • Strong data entry skills and ability to work in a busy environment.
  • A commitment to delivering exceptional customer service.


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