Customer Service Associate
2 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Ricoh. As a world-leading provider of workplace technology, we are committed to improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
Key Responsibilities
- Respond to customer inquiries, concerns, and requests promptly and professionally via phone and email communication channels.
- Assist customers with product navigation, troubleshooting, and usage to ensure a seamless and satisfactory experience.
- Process/escalate customer request/orders, ensuring accuracy and compliance with company guidelines.
- Strive to achieve high levels of customer satisfaction and loyalty by actively listening to customers, empathising with their concerns, and demonstrating a genuine commitment to resolving their issues.
Requirements
- Proven experience in customer service, preferably in a call center or support environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Empathetic and patient attitude, with a focus on understanding and meeting customer needs.
- Basic computer proficiency and experience with CRM software or ticketing systems is advantageous.
- Flexibility to work in shifts, rostered between 7:00am and 8:00pm
- Ability to handle high call volumes and maintain composure under pressure.
- A proactive approach to learning about products and services to provide accurate information to customers.
- Adaptable, reliable and can quickly build good rapport with people.
- Problem-solving skills, and the ability to think under pressure.
•You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously
What We Offer
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Permanent
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