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Desktop Support Specialist
2 weeks ago
A dynamic Systems Administrator is required to join a federal government team.
Job DescriptionThe role involves providing frontline support for desktop hardware, software, and peripheral devices to NMI staff. The successful candidate will install, configure, and maintain desktop software applications used within the NMI, ensuring compatibility and compliance with relevant accreditation.
Key Responsibilities- Provide frontline support to NMI staff for desktop hardware, software, and peripheral devices.
- Install, configure, and maintain desktop software applications used within the NMI.
- Undertake queue management through the department's service management tool, raising and resolving incidents and service requests.
- Create and maintain Standard Operating Procedures for common desktop practices and solutions.
- Perform routine maintenance on desktop hardware, including upgrades and replacements.
- Maintain an asset register and perform regular audits.
- A demonstrated understanding of various legacy windows operating systems (Win7, XP).
- A demonstrated understanding of Active Directory, SCCM, Desktop PC configuration, and IP configuration.
- Proficiency in troubleshooting legacy hardware and software issues.
- Excellent interpersonal and customer service skills.
- Demonstrated problem-solving skills with the ability to analyze and resolve complex issues.
- Good documentation practices to record and track support issues and solutions.
- Excellent communication skills.
- The ability to work well in a team environment.
- The ability to travel interstate.
- Australian citizenship and Baseline clearance or the ability to obtain it.
