Animal Welfare Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $45,000 - $60,000
Job Title

We are seeking a highly motivated and dedicated individual to join our Customer Service Team. As a Customer Service Officer, you will play a vital role in providing exceptional customer service, advice, and guidance to members of the public.

  • You will be responsible for rotating across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting.
  • Additionally, you will work on a rotating roster, including weekends, ensuring that we provide 24/7 support to our community.
Responsibilities
  • Key Responsibilities:
  • Provide excellent customer service, advice, and guidance to members of the public.
  • Rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting.
  • Work on a rotating roster, including weekends.
About Us

Australia's Best Known Animal Welfare Organisation

We are a leading animal welfare organisation with over 15,000 animals under our care every year. We work tirelessly to prevent animal cruelty and promote kindness towards all living beings.

  • We are committed to making a positive impact on the lives of animals and people across NSW.
  • Our team is passionate about delivering exceptional services and making a real difference in our community.
Benefits

Attractive Salary Package

  • Competitive salary and benefits package.
  • Access to Converge Employee, Volunteer Assistance Program (EVAP).
  • Paid Community Service leave with SES or Rural Fire Service.
  • Animal Compassionate Leave.
  • Generous training and education opportunities and leave.
Requirements

Essential Skills and Qualifications

  • Previous experience in a customer service role.
  • Prior experience working for a non-profit organisation, desired.
  • Strong communication and interpersonal skills.
  • Conflict resolution and mediation skills.
  • Ability to work under pressure in fast-paced environments.
  • Certificate II in Animal Studies and/or other formal training in animal behaviour (desirable).
  • Previous experience in animal handling.

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