Animal Welfare Advisor

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $72,000

About the Role

As an Animal Welfare Advisor, you'll be working from home and providing support and advice to callers on various animal welfare topics. You'll be the first point of contact for people seeking information and guidance, and you'll play a vital role in helping us prevent animal cruelty.

Your main responsibilities will include:

  • Providing clear and concise information and guidance to callers, using our internal systems and external resources.
  • Documenting all communication and interactions with callers in a professional manner.
  • Utilizing your excellent communication skills to build strong relationships with callers and provide a high level of customer service.

Requirements

To be successful in this role, you'll need:

  • A passion for animal welfare and a desire to make a difference.
  • Excellent communication skills, both written and verbal.
  • A competent use of technology and ability to multitask between different systems while actively listening to customers.
  • High attention to detail.
  • Openness to feedback and coaching.
  • Patient and empathetic towards people in difficult situations.
  • The ability to work a flexible schedule, including weekends and public holidays.
  • Full working rights in Australia, as no sponsorship will be offered for this role.

What We Offer

We're committed to providing a supportive and fun work environment that encourages teamwork and creativity. As an Animal Welfare Advisor, you'll enjoy:

  • A competitive salary and benefits package.
  • Flexible working hours and the opportunity to work from home.
  • Ongoing training and development opportunities.
  • A dynamic and passionate team dedicated to making a difference in the lives of animals.

About Us

We're a leading animal welfare organisation, dedicated to preventing animal cruelty and caring for over 15,000 animals in New South Wales every year. We provide shelter, education, veterinary care, and compassion to animals in need, helping them find loving homes.

Benefits

We offer a range of benefits to support your physical and mental wellbeing, including:

  • Health and lifestyle benefits.
  • Access to exclusive discounts on pet food, retail products, and vet clinic services.
  • 12 weeks paid parental and adoption leave.
  • Paid community service leave with SES or Rural Fire Service.
  • Animal compassionate leave.
  • Generous training and education opportunities and leave.

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